Here are some answers to the questions we get quite often. For any other questions we have not covered here - please use the Contact Us form.
Please click on the question to reveal the answer.
What is wall decal and what is it made of?
Wall decals are a perfectly die cut shapes that are applied onto your wall. Our wall decals are made of high quality self adhesive removable matte vinyl that gives an effect of a hand painted piece of art.
Is it hard to apply the decal?
It's very easy to apply the decal if you follow the instructions exactly. Every order will receive printed instructions as well as a link to YouTube video. While it's doable by one person it's recommended to have someone helping you especially if you've never applied decals before.
Will the decal work for my wall?
Wall decals work on all painted interior walls. Our decals also work on laminated wood, glass and tiles. There are some wall paints that are a bit harder or even problematic to apply the decal to. Please see below for more details.
Never apply the decal onto freshly painted walls. Although paint may feel dry to touch just a few hours later, paint needs to cure which can take at least a week. For some paints it can be as long as 3 weeks after painting.
Walls with sandy or grainy finish are not suitable for decals.
We can provide a sample decal if you want to make sure decal works for your wall and paint.
We strongly recommend asking for test decal for following paint types:
- Zero and Low VOC paints
- 'Green' Environmental paints
- 'Easy Care' and 'Scratch resistant' paints
- 'Paint & Primer in One' paints
Simply Contact Us with your test decal request and address to send it to.
My wall is textured, will it still work?
Our decals work on all light to medium textures, such as, eggshell or light orange peel textures.
While it is possible to apply the decal onto heavier textured walls - we do not recommend that. If you're not sure if the decal will work on your wall you can always ask for an advice or even request a sample decal.
Simply send us the request and your mailing address via Contact Us form.
How hard is to remove the the decal and is it reusable?
Removing the decal is very simple. You have to pick up an edge of the decal with a knife or even a nail and pull it off at the sharp angle. Warming the decal up while removing it will help to avoid damage to the paint. Regular hair dryer on medium heat does the trick. It's a fairly durable material so each shape will usually come off in one go. Unfortunately the decal is not reusable once removed off the wall.
How long it takes to receive the order?
All Decals are made to order and it usually takes 1 - 3 working days to complete the order, depending on how busy we are. After that it all comes down to shipping time which highly depends on your location. For more details on shipping estimates please Click Here
FedEx shipping upgrade is available at the checkout. For all other shipping related questions please Contact Us.
Do you do resizing or custom designs?
Yes, of course. All decals can be adjusted to fit your wall. Smaller changes usually do not cost anything extra, however, larger changes and custom designs will be subject to extra cost. Simply Contact Us with your request and we'll get back to you as soon as we can.
Can you send me color samples?
Yes, we know that colors can vary depending on the screen settings and seeing colors in person can make a difference when selecting the right color. So we can send you color samples. Simply Contact Us with your address and which color(s) you'd like to see and we'll mail them to you.
Why checkout is in USD?
Due to limitations of platform our webstore is built on we can only checkout the order in one currency - USD. For customer convenience we added a few other widely used currencies which have purely indicative purpose.
What is your return & refund policy?
We aim for 100% satisfaction. You can return your wall decal within 14 days of receipt of the package. The decal have to be returned unused, uncut and in an original packaging. Shipping and return shipping cost is not refundable.
Please note that decals customized in any way (color, size etc) are not eligible for a return.
Always Contact Us before returning the decal to receive RMA (return merchandise authorization) number as well as detailed reason why you wish to return the decal as there can be ways to resolve the issue without costly return process.
